Refunds and Cancellations Policy

How do I return my product?

You can return an order by contacting us at support@terriblytinytales.com. Returns are accepted when items have manufacturing defects.

* We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.

Please ensure while returning, the product and the packaging are in the same condition as it was delivered.

* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.

* Few other products like wearables, notebooks etc are also non returnable.

How will I get my refund ?

Once the order has been returned to us, the refund will be initiated to your selected mode within 7 working days, subject to your returns passing the quality check. 

After we initiate a Refund, Payment Gateway refund process takes 7-10 working days excluding Saturdays/Sundays and Bank Holidays.

If an item mentions No Returns or Exchanges, the above do not apply.

 

Which products are not eligible for return?

1. Products sold in Flash sale. 

2. Products where there might be hygiene concerns:-Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, perfumes & Notebooks. 

Please, refer to the Product Description page to see if a product is eligible for return or not.

 

Can I cancel my Order?

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation. Please contact us at support@terriblytinytales.com to initiate the cancellation.

 

Can I cancel my Cancellation Request ?

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

 

Cancellation Policy

Once an order is successfully cancelled, Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.